The minimum order amount is $250.00. Orders below the minimum will be subject to a $10.00 minimum order surcharge.
Payment terms are pre-paid cash, credit card, certified cheque or money order. C.O.D. orders are sent Canada Post and must be paid by cash, money order or certified cheque. Credit terms are available after one year in business with us and with approval of a bank reference.
N.S.F. cheques will be subject to a $25.00 service charge. Repeated N.S.F. cheques will result in change of account terms.
Refused shipments will be charged a 20% restocking charge plus freight charges. Reshipping will incur additional freight charges.
It is the customer’s responsibility to submit a claim to the freight company for shipments suffering damage or loss while in the hands of a freight company.
Guaranteed sale return privileges are permitted on items returned in their original condition, free of customer’s tags and markings and purchased within one year of the date of return. A 10% restocking charge will be applied within 30 days after purchase and a 20% restocking charge will be applied thereafter.
Order discrepancies (i.e. under/over quantity shipped, wrong item sent) must be reported within 10 days of receiving shipment.
Prices are subject to change without notice.
Free shipping on all net orders over $500.00 .
All items are sold as novelties only.
Copy of a current business license and/or a GST number.
Any redirected or returned shipments are subject to service charges.
Applicable Provincial HST rates will be applied to all Canadian orders.
PRODUCT RETURN POLICIES
All product returns must be authorized by your account representative prior to sending return.
Product returns will be accepted for the following reasons;
Manufacturers defect permitted on items returned in their original condition, free of customer tags and markings and purchased within 6 months of the date of return.
Order discrepancies; i.e. over/under quantities shipped or wrong item sent. (Must be reported within 10 days of receiving shipment and returned in item’s original condition, free of customers tags and markings.)
Guaranteed sale return privileges. (Permitted on items returned in their original condition, free of customer tags and markings and purchased within one year of the date of return. A 10% restocking charge will be applied within 30 days after purchase and a 20% restocking charge will be applied thereafter.)
Product returns will not be accepted for the following reasons;
Damaged product or packaging due to customer or freight company negligence.
Missing components due to customer negligence.
Discolored, faded or soiled items or items that are ‘shopworn’ or have been used as a demonstration model. * (N.B. We will be happy to provide replacement packaging and components when available.)
Absolutely no returns will be considered on consumer used items. (The consumer should be advised to seek recourse via the warranty provided by the manufacturer.)
No returns will be considered on close-out product.
Product returns will be credited to customer’s account or a replacement will be shipped with the customer’s next order.
