All product returns must be authorized by your account representative.
Product returns will be accepted for the following reasons:
Manufacturers defect permitted on items returned in their original condition, free of customer tags and markings and purchased within 6 months of the date of return.
Order discrepancies; i.e. over/under quantities shipped or wrong item sent. (Must be reported within 10 days of receiving shipment and returned in item’s original condition, free of customers tags and markings.)
Guaranteed sale return privileges. (Permitted on items returned in their original condition, free of customer tags and markings and purchased within one year of the date of return. A 10% restocking charge will be applied within 30 days after purchase and a 20% restocking charge will be applied thereafter.)
Product returns will not be accepted for the following reasons:
Damaged product or packaging due to customer or freight company negligence.
Missing components due to customer negligence.
Discolored, faded or soiled items or items that are ‘shopworn’ or have been used as a demonstration model. * (N.B. We will be happy to provide replacement packaging and components when available.)
Absolutely no returns will be considered on consumer used items. (The consumer should be advised to seek recourse via the warranty provided by the manufacturer.) No returns will be considered on close-out product. Product returns will be credited to customer’s account or a replacement will be shipped with the customer’s next order.